NEED A HAND?
Email us at hello@hotlapsapp.com and a human will get back to you. We answer within two business days.
Reporting a bug
Include your handle, the mountain you were at, roughly when it happened, and your iOS version. Screenshots help a lot. Send it all to hello@hotlapsapp.com.
Friends can't see me on the mountain
- Check that Location is set to Always or While Using the App in iOS Settings → HotLaps → Location.
- Presence only reports inside a supported mountain boundary — outside it, sharing stops by design. See our privacy page.
- A presence ping expires after 10 minutes without a heartbeat, so a phone in airplane mode or with no signal will drop off the map.
Missing or wrong mountain
Mountain boundaries and trails come from OpenStreetMap. If your hill is missing or its boundary is off, email us the mountain name and we'll add or fix it.
Deleting your account
In the iOS app: Settings → Delete account. We remove your user row, sessions, presence, and meetup history within 24 hours. If you can't get into the app, email us from the address on the account and we'll do it for you.
Privacy and terms
Read the privacy policy and the terms of use.